Kathy Moran (The Philippine Star) – November 15, 2015 – 9:00am
MANILA, Philippines – Nissan Philippines president Antonio Zara said that rediscovering Nissan was not solely about getting to know its new vehicle lineup but also being able to provide better and innovative customer service.
“Last month we celebrated our second anniversary as part of the global company and at that event we launched our ‘Rediscover Nissan’ campaign,” said Antonio Zara, president and managing director of Nissan Philippines Inc. at the launch of the Nissan Parts Online service recently.
“In rediscovering Nissan,” he added, “we want people to become familiar with the product line, which we have revamped. We also want people to get to know the driving force behind Nissan, which is more about innovation.”
Zara emphasized that the campaign was not solely about communicating its new vehicle lineup, but also being able to provide better and innovative customer service.
“A very important component is the ownership experience,” he added “We want Nissan owners to connect with the brand in a unique way. So, today, we launch Nissan Parts Online. This service allows Nissan owners the privilege of getting the parts they need delivered to their doorsteps, with a 24-hour guarantee delivery.”
Nissan Parts Online (www.nissanparts.ph) is a new online platform where customers can easily view and purchase genuine Nissan parts, accessories and merchandise in the comfort of their homes.
“Nissan is excited to introduce a new innovation to the automotive industry as we launch our Nissan Parts Online portal,” added Zara. “It is our commitment to bring Innovation that excites our market. The launch of Nissan Parts Online is another testament to our promise of turning ‘What If into What Is,’ through continuously challenging and innovating how we serve our customers.”
Nissan Parts Online showcases genuine Nissan parts, accessories, and merchandise in an online catalogue, which can be easily searched by vehicle name and part name. Car owners can then purchase these items and have it delivered to their homes for free within 24 hours in Metro Manila (conditions may apply). The service also allows customers to monitor the delivery status of their orders online.
“This is a first in the local automotive industry,” said Abener Berdos, general manager for after-sales of Nissan Philippines. “We set up this delivery system in line with our thrust to provide the best service to our customers.”
In recent years, online shopping has become a way for many people who may not have the time or perhaps who refuse to drive through Metro Manila traffic to get the items they need.
“Nissan Parts Online is a mouse click or finger tap away,” added Berdos. “All a customer has to do is go to the Nissan website, which can be done through computer, mobile, or any other way a customer gets online.”
Through Nissan Parts Online, delivery can be done within 24 hours or the part is free. The 24-hour guarantee is within Metro Manila only.
“If you order today before the 11 a.m. cutoff period, the part will be delivered before 11 a.m. the next day, or it is free,” added Berdos.
For provincial deliveries in Luzon, Visayas and Mindanao it takes about two to three days. For areas out of delivery zones like Jolo, Batanes, delivery usually takes five to eight days.
“One of the features of the system is to be able reach our customers nationwide at the fastest time possible, “ added Berdos. “We offer the parts with free shipping. This means that the part purchased online is offered at the same price at any dealership.”
The extensive list of Nissan items available in the Nissan Parts Online ensures customers the convenient upkeep of their vehicles. The online portal also features promotional announcements for specific parts, accessories, and merchandise.
Nissan Parts Online makes genuine Nissan parts and accessories more accessible to the market. It caters to the various needs of different types of customers who may not be able to easily access a Nissan dealership. By bringing additional ease and convenience, Nissan takes another step towards providing better customer service.